Shipping policy

Shipping Policy

Last updated: September 11, 2026

We are committed to getting your order to you safely and as quickly as possible.

1. Shipping Destinations

We currently ship orders to countries across Europe and selected destinations worldwide.

Available shipping destinations and shipping costs are calculated and displayed at checkout based on your delivery address.

If your country is not available at checkout, please contact us and we will do our best to assist you.

2. Processing Times

Orders are typically processed within 1–3 business days after your order has been placed.

During product launches, drops, sales, holidays, or periods of high order volume, processing may take longer. If there is a significant delay, we will do our best to inform you.

Please note that weekends and public holidays are not considered business days.

3. Delivery Times

Estimated delivery times depend on your destination and the shipping method selected at checkout.

As a general estimate:

Europe: 2–7 business days
International: 5–15 business days

These are estimates and are not guaranteed delivery dates. Delays may occur due to customs, local postal services, weather, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination and the shipping method available for your order.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

5. Tracking

Where available, you will receive a tracking number by email once your order has been shipped.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

6. Customs and Import Duties

For orders shipped outside the European Union, additional customs duties, taxes, or import fees may apply depending on the destination country.

These charges are not included in the product or shipping price unless explicitly stated at checkout and are the responsibility of the customer.

We are not responsible for delays caused by customs.

7. Incorrect or Incomplete Shipping Information

Please make sure your shipping information is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping costs may apply if you request that the order be shipped again.

8. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the items received.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with your household, neighbors, and the relevant carrier.

If you believe your package has been lost in transit, contact us at terreno.clothing@gmail.com and we will assist you in contacting the carrier and resolving the issue.